SHIPPING POLICY

1. Processing Times

All orders are processed and prepared within 1 to 3 business days (excluding weekends and holidays) after receiving payment confirmation. You will receive an email notification once your order has shipped.

2. Shipping Rates & Delivery Times

• Estimated Delivery Time: From 24 hours to 4 weeks, depending on order volume, logistical management, and the final destination of the package.

• Cost: Completely free shipping. There are no shipping charges for the customer on any purchases.

3. Order Tracking

When your order has shipped, you will receive an automatic email notification which will include a tracking number. You can use this number to check the status and location of your order in real-time through the courier's platform. Please allow 24 to 48 hours for the tracking information to update in the system.

4. Shipping Address & Delivery Issues

It is the customer's sole responsibility to provide a correct, complete, and accurate shipping address. If a package is returned to our facilities due to an incorrect or incomplete address, or because the recipient was unavailable and failed to collect it within the timeframe set by the courier agency, the customer will be responsible for the costs associated with re-shipping (provided the return is not due to a supplier error).

5. Customs, Duties & Taxes

Velysence is not responsible for any customs fees, fiscal duties, or local taxes applied in the destination country. All additional expenses generated during or after shipping are the sole responsibility of the buyer.

6. Need Help?

If you have any questions about the status of your shipment, or if you spot an error in your details and need to correct it before the order is processed, please contact us as soon as possible at velysence@gmail.com.